Refund & Cancellation Policy

1. Overview

We strive for your satisfaction. This policy outlines when refunds or cancellations are available and how to request them.

2. Cancellation

You may cancel any upcoming service appointment or plan purchase up to 24 hours before the scheduled start for a full refund.

3. Refund Eligibility

• One-Time Help: Refundable if cancelled within 24 hours of purchase and before service delivery.
• Subscription Plans: Pro-rata refunds available for unused period if cancelled mid‑term.
• Non-Refundable: Services already delivered (guidance provided) are not eligible for refund.

4. How to Request

Email info@knowmydevice.uk with your order details and reason. We process requests within 5 business days.

5. Refund Method

Refunds are issued via your original payment method. Stripe or Wise fees may not be refundable by these processors.

6. Changes to Policy

We may update this policy at any time. Changes apply to future purchases; existing subscriptions remain under the policy in effect at purchase.