Privacy Policy

At Know My Device, we respect your privacy and commit to protecting your personal information. This policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

Contact details: Name, email address, phone number when you submit a support request or purchase a plan.
Usage data: Pages viewed, features used, and time spent on our site via analytics tools.
Cookies & similar technologies: Small files stored on your device to enhance your experience and site performance.

2. How We Use Your Data

To provide and improve support services you request.
To process payments securely through our payment processor.
To communicate updates, confirmations, and follow‑up information.
To analyze site usage and optimize performance.

3. Legal Basis for Processing

We process your personal data based on:

Your consent when you submit forms or sign up for services.
Performance of a contract to deliver the services you purchase.
Our legitimate interests in improving our website and services.

4. Sharing Your Information

Service providers: Payment processors, hosting providers, and analytics tools that assist us in running our site.
Legal compliance: When required by law or to protect our rights.

5. Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences and form entries.
Analyze site traffic and performance through anonymous analytics.

You can disable cookies in your browser settings, but some features may not work correctly.

6. Data Security

We implement appropriate technical and organizational measures—such as encryption and access controls—to protect your data from unauthorized access or disclosure.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes in this policy or comply with legal obligations. If you cancel your plan or withdraw consent, we will delete or anonymize your data within 90 days, unless retention is required by law.

8. Your Rights

Access the personal data we hold about you.
Correct or update inaccurate information.
Request deletion of your data.
Withdraw consent at any time for marketing communications.

To exercise these rights, contact us at privacy@knowmydevice.uk.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this policy periodically. We will post the revised date at the top. Continued use of our site after changes indicates acceptance of the new policy.

Contact Us

If you have questions or concerns about this policy, please email privacy@knowmydevice.uk or write to:

Know My Device Ltd
86‑90 Paul Street
London EC2A 4NE, UK