Frequently Asked Questions

Q1. Are you affiliated with any brands?

No. We’re fully independent and do not promote or represent any printer or device manufacturers.

Q2. Do I need to install software or grant remote access?

No. All guidance is written—no apps, downloads, or remote sessions required. You stay in control at all times.

Q3. How quickly will I get a response?

Typically within minutes during active hours. Priority response times apply to subscription plan holders.

Q4. What payment methods do you accept?

We accept major credit/debit cards via Stripe and bank transfers via Wise. No other payment methods are supported.

Q5. Can I cancel my plan?

Yes—see our Refund & Cancellation Policy for details on eligibility and process.

Q6. How do I contact support?

Email us at info@knowmydevice.uk or use the Support Request form.